PT Sharp Electronics Indonesia (SEID) believes great after-sales service is the key of success to maintaining customer loyalty. Therefore Sharp Indonesia always improve the facility by offering variety customer service options, responsive service, and innovate through digital channel service.

So SEID won the Indonesia Customer Service Quality Awards 2021. This is one of prestigious awards in Indonesia, which involves a professional research team from SWA Magazine.

This assessment was obtained through a positive response from a survey of 5,000 consumers in big cities in Indonesia. Respondent’s assessment refers to 5 main aspects, such as Responsibility, Assurance, Tangible, Empathy, and Responsiveness.